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Q : What is the difference between British and American pool ?

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Warranties:-

Liberty Games provides 3 types of warranty structure. The first warranty category applies to brand new products. The second warranty category applies to second hand or reconditioned equipment.

Brand new equipment- Warranty 1

Brand new equipment is covered by a 1-year manufacturers warranty unless stated otherwise in the product listing. This warranty covers repair or replacement of the product. The manufacturers will not honour this warranty if the product is deemed to have been tampered with or broken due to negligent behaviour. In some cases a shipping cost will apply to return the faulty product to the manufacturer at which point a new model will be released.

We advise that any product delivered to you is inspected thoroughly before signing the delivery note as ‘ received in good condition’. The drivers of the transport couriers are obliged to wait until you have inspected the product before they leave so please take advantage of this.

Please remember to retain all packaging until you are fully satisfied with the goods. Failure to adequately package goods that are returned may lead to further damage that is not covered by the terms of warranty. Any extra costs incurred to repair subsequent damage can be passed to the customer in this situation.

Please review the following scenarios to familiarise yourself with the correct way to proceed should you receive a damaged or faulty product.

Scenario 1. You have purchased a pool table from Liberty Games. The table is delivered by a major UK courier. On receipt of the goods you notice some damaged caused during transportation:

Step 1. Refuse the goods and sign the delivery note as ‘Damaged and returned’

Step 2. Contact a Liberty Games member of staff as soon as possible (please see terms and conditions for the time frame within which a damage product must be reported) let us know the product arrived damaged and explain as clearly as possible the damage you noticed.

Step 3. Liberty Games will have a replacement sent down to you immediately, or dispatch a replacement on receipt of the returned damaged table.

Reconditioned/ Second Hand Equipment- (Warranty 2 and 3)
Reconditioned Air Hockey/ Pool and Small Arcade Equipment- Warranty 2

Our reconditioned products come with standard 1 month ‘back to base’ parts warranties (unless stated otherwise in the product listing.)

This warranty covers the cost of the replacement parts required to rectify a fault that your product may have developed. The labour time required to rectify the problem will also be covered on the strict condition that the product is delivered back for service to Liberty Games. This warranty does not cover engineer call outs, these are charged for separately.

Please review the following scenarios to familiarise yourself with the correct way to proceed should you receive a damaged or faulty product

Scenario 1. You purchase a refurbished product from Liberty Games. The machine is delivered and works perfectly. After 2 weeks the machine develops a minor fault.

 

Step 1. Report the fault to a Liberty Games member of staff (please try to explain the exact nature of the fault to ensure the diagnosis can be made with confidence)

Either: Liberty Games will ask you to remove the diagnosed faulty part and send it back to us for repair. The part will be repaired free of charge and sent back to you using a next day delivery service.

Or: Depending on the stock availability of the required part, Liberty Games will send you a replacement part using a next day delivery service and request that you place the faulty part into the same box to be returned to Liberty Games. (NB If Liberty Games do not receive the faulty part back the customer will be charged for the replacement part)

The above process solves 95% of minor faults that may arise. If the fault cannot be cured in this way the following rules apply:-

Either: Liberty Games will have a replacement machine sent to you and your faulty machine taken away for a charge of £59-00

Or : Liberty Games will request the machine is delivered back to base for a free service using a Liberty Games recommended courier.

Scenario 2: You purchase a reconditioned product from Liberty Games and a fault occurs the first time the machine is switched on:

Step 1. Report the fault to a Liberty Games member of staff (please try to explain the exact nature of the fault to ensure the diagnosis can be made with confidence)

Either: Liberty Games will ask you to remove the faulty part and send it to Liberty Games for repair. The part will be repaired free of charge and sent back to you by next day delivery.

Or: Depending on the stock availability of the required part, Liberty Games will send you a replacement part using a next day delivery service and request that you place the faulty part into the same box to be returned to Liberty Games. (NB If Liberty Games do not receive the faulty part back the customer will be charged for the replacement part)

Should this process not solve the problem Liberty Games will have your machine collected, repaired at Liberty Games and delivered back to you FREE of Charge.

Larger Arcade Products-Warranty 3

Due to the size and complexity of the larger arcade machines, they do require periodic servicing to ensure the machine remains in perfect working order. Please read how the warranty cover changes before you decide to make a purchase.

Larger arcade products such as ‘twin sit down driving games’ and ‘arcade dance machines’ are considered a specialist product. Due to the assembly required on these machines and the size of the machines, in the event of a fault it becomes impractical to have the machines collected and brought back to Liberty Games for service.

It must be noted therefore that although the warranty on these machines does cover the parts of the machine it does not cover the cost of the engineer callout to solve the fault.

These machines can go wrong, and we suggest that you consider the cost of an engineer call out to be incorporated into your budget before you decide to make a purchase.

We recommend having the larger arcade machines installed on your premises to ensure the machine is set up and working correctly from the start. This procedure alone with reduce the requirement of an engineer callout dramatically.

Please review the following scenario for larger arcade machines

Senario 1: You have purchased a Sega Rally twin sit down driving game for your games room. The product is delivered and installed by an engineer. One day you turn the machine on and the monitor on one side has gone blank.

Step 1 Contact Liberty Games and be as clear as possible describing the fault that you have noticed.

Step 2. Liberty Games will collate the relevant parts to solve the problem that has arisen.

Step 3. If the part required is extremely easy to fit to the machine. The part will be sent down to you with instruction on how to fit the part. (Thus saving the cost of a callout)

Step 4. If the solution requires an engineer, Liberty Games will arrange the engineer that covers your location (please see service page to identify if your area is covered) to arrange a convenient time to visit and make the repair. (This will be charged at our standard callout rate- please see ‘service section’ located on the home page for more details.

Returns:-

Should you purchase an item and having received the item decided that it is not what you wanted, then you can return the item to Liberty Games within 14 days of delivery. The item must be returned boxed and unopened and in re-saleable condition. If, once the product has been received by Liberty Games, we are satisfied with the condition of the goods we will issue a refund, minus a 30% re-stocking fee. Delivery charges are non-refundable.

In the unlikely event that your goods arrive with damage or a factory fault please contact Liberty Games by letter or email with a written description of the damage or fault. If a replacement is required, or the customer wishes to cancel the order due to damage, then Liberty Games will arrange to have the goods collected. Please remember to retain all packaging - if a product is not adequately packaged when returned it may suffer further damage. This damage would not be covered by the warranty and any subsequent costs incurred would be liable to the customer.

 
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