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Refunds & Returns policy

 
At Liberty Games our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 14 days of the purchase date for a full refund.

Any item (with the exception of bespoke items [see definition of a bespoke item below] can be returned to us for any reason provided it is returned unused with its original packaging and a valid receipt. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase, cheque payments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date.

A 'Bespoke Product' refers to goods that have been created or modified in any way to meet your specification. This refers to even a simple change like a choice of cloth colour on a pool table. Anything that is done to make a standard product meet your own personal requests is considered bespoke. For the purpose of our terms and conditions 'Bespoke' also covers an item that Liberty Games buys in specifically for your order. This applies to most arcade machine products. If you are unsure if your item comes under the 'Bespoke' rules, please conatact a sales advisor prior to placing your order.

Returning your purchase by post

To return your purchase by post complete our returns form stating whether you would like a refund, exchange or have a warranty issue. Please provide us with details of why you wish to return your purchase, as your input is invaluable to us when reviewing the products we stock.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories).

Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to:
 
Returns Department
Liberty Games
Unit 11 First Quarter
Blenheim Road
Epsom
Surrey
KT19 9QN
 
Returning Bulky Objects

If you wish to return bulky objects such as pool tables, arcade machines etc. please contact our Returns Department to arrange a special courier collection. Contact us on 0800 612 8180 or via our contact form.
 
Returning your purchase to our store
 
We also offer the option of returning your mail order purchase to our store.
 
As with postal returns, store returns must be made within 14 days, refunds will be processed using the original payment method, and the goods must be returned in original packaging with all warranty cards, manuals and accessories.
 
Please click here to for details of our location.
 
On receipt of your goods, if you feel they are faulty, please call our Returns department on 0800 612 8180 to obtain a warranty returns number.

If you do not have a returns number this will delay the warranty inspection & possible warranty claim on your goods.

On receipt of your goods we will carry out a warranty inspection & contact you within 3 working days of receipt.

If your purchase is outside our 14-day returns period but within the manufacturers warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines.

Please note: In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you.

Proof of purchase is also required with all potential warranty claims.

International returns

If you wish to return an item that is unsuitable or not required you will be liable for the return delivery. If you wish to then try a different size or style, delivery will be charged again to post the item back to you.  Please contact us for further advice.

Our policy does not affect your statutory rights. Full details of which can be obtained from any Trading Standards Department or Citizen’s Advice Bureau.
 

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Liberty Games

© 2004-2014 Liberty Games

Majestic Leisure Ltd. is registered in England & Wales (Company no. 06179186)

Registered Address: Unit 11 First Quarter, KT19 9QN

VAT No.: 860 8529 04

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