Terms & Conditions
The Terms & Conditions outlined below are applicable to every order placed with Liberty Games by every one of our valued customers. We want all of the conditions applicable to your order to be easily available to read, so that you can get on with enjoying your new purchase with complete peace of mind.
- Delivery, Title and Risk.
- Product Specifications.
- Trade Names & Trade Marks.
- Warranties & Returns.
- Liberty Games' Liability.
- Health & Safety.
- Force Majeure.
- The Consumer Contracts Regulation 2014.
- Errors & Omissions.
- Data Protection.
- General Terms of Business.
- Acceptable Use.
1.1 "Business Customer" means a customer who is not a Consumer.
1.2 "Consumer" means an individual who is not acting for the purposes of his or her business or profession.
1.3 "Liberty Games" means Majestic Leisure Ltd. trading as Liberty Games also referred to as "we" or "us" in these terms and conditions.
1.4 "Catalogue" means the catalogue of products and services offered by Liberty Games.
1.5 "Force Majeure" means any cause affecting the performance by Liberty Games of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including, but not limited to, governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.
1.6 "Normal Working Hours" means 9am to 5:30pm on a Working Week Day. Liberty Games is open (for sales only) on most Saturdays and Sundays 10am to 4pm.
1.7 "Working days" means Monday to Friday, excluding Bank or other Public holidays.
1.8 Please note special terms apply to Consumers, which prevail over the other provisions of these terms and conditions. Customers who are Consumers are referred to Clause 13.
2.1 All contracts of sale made by Liberty Games shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom Liberty Games is dealing. Cancellation of orders by business to business customers is not accepted as many orders are dispatched on the same day the order is placed. Cancellation of orders by Consumers will be accepted in accordance with The Consumer Contracts Regulations 2014. Nothing in these terms and conditions is intended to impinge upon a Consumer's statutory or contractual rights to reject faulty goods.
2.2 All orders are subject to acceptance and to availability of the goods ordered: Liberty Games is entitled to refuse any order placed by you. Please note that an online order is only confirmed as being accepted once the order has been confirmed by email, rather than simply acknowledged by email.
2.3 You undertake that:
a) All details you provide to us for the purpose of purchasing goods or services offered on our web site are correct, and
b) The credit or debit card you use to make a purchase from us is your own card or your company's card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services. We also reserve the right to ask for further identification documents relating to the card or cardholder address for fraud prevention purposes.
2.4 Please note, Liberty Games may record and / or monitor inbound and outbound calls and electronic traffic for training purposes.
2.5 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: - Pay Later 30 - Pay Later in 3.
Further information and Klarna's user terms you can find here.
General information on Klarna you can find here.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
2.6 We are acting as a credit broker to offer you finance with Etika Finance UK Ltd FRN 697658 and offer you the following payment options.
0% 6 months
0% 12 months
12.9% 12 months
12.9% 24 months
12.9% 36 months
12.9% 48 months
Further information about Etika can be found at https://etika.com/uk/
3.1 Goods and services, together with VAT, are invoiced at the price prevailing at time of order.
3.2 Liberty Games reserves the right to modify the prices from time to time.
4. Delivery, Title and Risk
4.1 Liberty Games shall use reasonable endeavours to dispatch goods by the date agreed with the customer but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay. A customer who is a Consumer shall be entitled to cancel an order when advised of a delay if the revised delivery date is not acceptable.
4.2 In the case of a Business Customer, if Liberty Games is unable to deliver the goods within 30 days of the agreed delivery date, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Liberty Games in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to Liberty Games after the above date but before delivery of the goods or notification from Liberty Games that the goods are ready for delivery. This Clause does not apply to Consumers.
4.3 In the case of Business Customers, Liberty Games does not accept liability for shortages or damage to deliveries unless the Customer notifies Liberty Games of the shortage or damage in writing within 48 hours of receipt of the delivery. Consumers should notify shortages or damage within a reasonable period of becoming aware.
4.4 Business Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours.
4.5 Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.
4.6 Title in the goods does not pass to the Customer until payment is received in full by Liberty Games.
4.7 If the Customer cannot accept delivery, Liberty Games may at its option:
a) store and insure the goods at the Customer's expense and risk, or
b) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall, or
c) re-arrange delivery provided that Liberty Games may charge the Customer for the additional delivery costs incurred.
4.8 The Customer may request a Proof of Delivery, provided that this request is made in writing within 3 months of the date of delivery and Liberty Games shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.
4.9 Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. Liberty Games shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment. During the ongoing Covid-19 pandemic, please note that it may not be possible for delivery company employees to acquire a signature from the Customer, and that a photographs or similar measures will be used to confirm that delivery took place.
4.9a If your organisation requires health and safety paperwork to be completed prior to delivery, this must be requested in writing before you accept a delivery booking. Copies of public liability insurance are available free of charge, however Liberty Games may charge a fee to cover the administration of more extensive paperwork requests such as RAMS.
4.9b If your organisation requires delivery teams to carry out on site health and safety briefings, this must be requested in writing before you accept a delivery booking. Liberty Games may charge a fee to cover the additional staff time required to complete the on-site training.
4.9c If your organisation requires delivery teams to wear particular PPE (such as high visibility jackets or hard hats) this must be requested in writing before you accept a delivery booking.
4.10 In the unlikely event of a no-show delivery, the customer is not entitled to claim compensation for any consequential loss on the original no-show day, as this is not a loss in a legal sense. However, the customer is entitled to claim for any extra days/mornings/hours that they subsequently take off to receive delivery. Please note that this does not apply in the case of an adverse event outside the control of Liberty Games preventing the initial delivery.
5.1 Payment is due before or on delivery unless a Customer has been approved for credit. Liberty Games' standard credit terms require payment within 30 days from the date of the invoice, except in the case of transactions where different terms are agreed in writing.
5.2 Payment may be made by cash, cheque, Paypal, Apple Pay, Google Pay, Klarna Finance, Eitka Finance, Visa, MasterCard, Maestro, and American Express. On a case by case basis we may provide credit to government-run organisations.
6. Product Specification
6.1 Liberty Games makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer.
6.2 If Liberty Games cannot supply the goods ordered by the Customer, Liberty Games reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to Liberty Games in respect of that order, including carriage charges. This shall be the sole remedy of the Customer in these circumstances.
6.3 Liberty Games has to adhere to the manufacturer's guidelines stipulating that a given defect(s) that are deemed acceptable before an item is accepted for replacement on grounds of fault.
7. Trade Names & Trade Marks
7.1 Trade names and marks (other than Liberty Games') are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use systems and machines associated with such products.
7.2 Liberty Games and the Business Customer/Consumer acknowledge the intellectual property rights of suppliers and manufacturers of the products appearing Liberty Games' sales literature and on Liberty Games' website.
8. Warranties & Returns
8.1 Please note that special terms apply to Consumers who wish to return goods, which prevail over the provisions of this Clause 8.
8.2 Liberty Games is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.
8.3 If you purchase goods in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these terms and conditions, all other terms and the implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.
8.4 Subject to the right of Consumers to return goods for refund under The Consumer Contracts Regulations, Liberty Games does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications (including dimensions) of products before ordering.
8.5 Under the Consumer Rights Act 2015, customers wishing to return products should notify Liberty Games in writing within 14 days, and the goods should arrive with Liberty Games up to 14 days after the date of notification. If the goods are considered not as described or faulty, the customer has 30 days to submit written notification and a further 14 days to return the products. Refunds can then take up to 14 days to be processed. If the order has been paid through one of our finance partners, the customer also has the right to cancel their finance agreement during this period. Please note that this only applies if the customer has ordered an item online, over the phone or mail. Please also note that general wear and tare, as well as accidental damage are not grounds for return unless the item was defective upon receipt. Under the Consumer Rights Act 2015, the customer is responsible for paying for any return postage on any delivery service beyond the standard, i.e express or nominated day delivery.
8.6 Items purchased should be stored, used and maintained as advised in any documentation provided to the customer. Any damage to the item caused by improper storage, maintenance or use will not be acceptable grounds for return. For clarity Pool cloth is a consumable part of the product, it will wear immediately that play commences. Wear is caused the movement of the pool balls over the cloth and is most noticeably caused by the spin of the cue ball when it is struck to carry out a shot. Pool cloth is not designed to withstand an impact from the cue tip (known as a cue stab) this action may cause rips or scuff the cloth. Natural wear and tare to the Pool cloth will thus not be considered an acceptable grounds for return. Our outdoor products are built to withstand the effect of exposure on their core functionality. Use of protective covers and following maintenance instructions from the manufacture will increase the longevity of the product. The products are not immune to cosmetic deterioration caused by, but not limited to dirt and grime carried by wind/ rain and or natural biological process such as mould grown or algae growth over time. Natural wear and tare to our outdoor products will thus not be considered an acceptable grounds for return.
8.7 No contract shall be cancelled once accepted by Liberty Games nor shall any Goods which are delivered in accordance with the contract be returned without prior written approval of Liberty Games and on terms to be determined at the absolute discretion of Liberty Games.
a) Liberty Games' technical support staff or Customer Support staff, as appropriate, will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection, or request that you return the product directly to us. If the goods are found on inspection to be defective, the cost of returning the item will be refunded to you. Authorised product returns must be sent to: Liberty Games, Longmead Business Centre, B2, Blenheim Rd, Epsom, Surrey, KT19 9QQ.
b) A Goods Returns Authorisation Number (RAN) must be obtained from Liberty Games for each and every return so that we are able to administratively process your return, otherwise we have no means of identifying the Goods being returned. This may result in difficulties in returning monies. The RAN must be clearly shown on each parcel returned and must be in the original manufacturer's packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software packages must be returned unopened with the software seals intact. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected. Liberty Games cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.
c) Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
d) On receipt of the returned product, if following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.
9. Liberty Games' Liability
9.1 In its dealings with Business Customers, Liberty Games shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including but not limited to, the loss of business or profits, loss of goodwill, damage to trading relationships loss of data and other financial loss. ("Financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Liberty Games' liability in respect of all other losses shall be limited to the invoiced amount of the relevant order.
9.2 Nothing in this agreement shall limit Liberty Games' liability for death or personal injury caused by its negligence.
10. Health & Safety
10.1 Liberty Games confirms that the goods it supplies as a distributor do not present a hazard to health and safety as confirmed by the CE/UKCA markings displayed in the relevant product listings.
a) When properly used for the purpose for which they are designed; and
b) If the Customer takes reasonable and normal precautions in their use.
11. Force Majeure
11.1 Liberty Games shall not be liable to the Business Customer/Consumer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of Liberty Games' obligations in respect of the Goods, if the delay or failure was due to any cause beyond Liberty Games' reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Liberty Games' reasonable control:
a) act of God, explosion, flood, tempest, fire or accident;
b) war, threat of war, sabotage, insurrection, civil disturbance or requisition;
c) acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
d) import or export regulations or embargoes;
e) strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Liberty Games or of a third party);
f) difficulty in obtaining materials, labour or machinery; and
g) power failure or breakdown in machinery.
11.2 If we are unable to provide you with your Goods within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the delivery of the Goods or either of us may decide to terminate the contract in which case we will return any prepayments that you have made in full.
12. The Consumer Contracts Regulations
12.1 Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the Liberty Games website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Contracts Regulations ('the Regulations').
12.2 If the Regulations apply, Customers may cancel goods purchased from Liberty Games by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at : Liberty Games, Longmead Business Centre, B2, Blenheim Rd, Epsom, Surrey, KT19 9QQ or by e-mail to [email protected]
12.3 The notice of cancellation must be delivered within 7 working days of the day after date of delivery of the goods.
12.4 The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Liberty Games, the Customer is under a duty to make the goods available for collection at the Customer's expense from the address to which they were delivered.
12.5 The Customer is under a duty to retain possession of the goods whilst awaiting return to Liberty Games and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.
12.6 The right to cancel does not apply to personalised goods or goods made to a consumer's specification. Such items are not covered by the 14-day cooling off period as described above. To clarify, choosing the size, exterior finish, cloth colour of a Games Table or associated product, when purchasing from Liberty Games, is consistent with the definition of an item being built to the customer's specification.
13. Errors & Omissions
13.1 Liberty Games makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Liberty Games will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer's order and/or received payment from the Customer. Liberty Games' liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Liberty Games after the manifest error has been discovered.
13.2 A 'manifest error', as the term is used in sub-paragraph (1) above, means, in relation to an incorrect price, a price quoted in error by Liberty Games which is more than 10% less than the price that would have been quoted had the mistake not been made.
14. Data Protection
Please note: Liberty Games has a full and detailed privacy statement available by clicking here
14.1 Website Security
Liberty Games' website employs the TSL (Transport Layer Security) encryption standard in all secure areas, including login pages, customer information and payment details. Provided the Business Customer/Consumer is using an SSL-compliant browser such as Google Chrome, Microsoft Edge, Safari or Firefox, the Business Customer/Consumer is able to conduct encrypted transactions without fear of an intermediary obtaining the Business Customer/Consumers credit card information.
14.2 Data Protection & Data Security
Data is maintained under the provisions of the General Data Protection Regulations 2018. Liberty Games may contact the Business Customer/Consumer from time to time to verify and update the data Liberty Games holds on the records of the Business Customer/Consumer.
14.3 Information Automatically Logged
Liberty Games uses your IP (Internet Protocol) address to help diagnose problems with Liberty Games' server and to administer Liberty Games' website. The Business Customer/Consumer's IP address is also used to help gather broad demographic information. A disk-based cookie (non session) is used to identify the Business Customer/Consumer.
14.4 Registration and data sharing
Liberty Games' site registration and order form requires users to give Liberty Games contact information (such as name, email, and postal address), unique identifiers (such as username and password), and demographic information (such as postcode). This data is stored for use in all Liberty Games' marketing communications and analysis.
14.5 Liberty Games will not share the Business Customer/Consumer's email address or personal telephone number with any third parties apart from transport/courier firms that we partner with and finance companies for the purposes of meeting our contractual obligations.
15. General Terms of Business
15.1 Nothing in these terms and conditions affects your statutory rights as a Consumer.
15.2 If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
15.3 Any waiver of a breach of this Agreement must be in writing.
15.4 Any variation of this Agreement must be in writing and signed by a duly authorised Liberty Games official.
15.5 The headings are for convenience only and shall not affect the interpretation of this Agreement.
You must not transfer any contract made with us under these Conditions, as it is personal to you, without written authority from us. This authority will not be refused without good reason.
This clause applies if:
a) the Business Customer/Consumer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction);
b) An encumbrance takes possession, or a receiver is appointed of any of the property or assets of the Business Customer/Consumer; or
c) Liberty Games reasonably apprehends that any of the events mentioned above is about to occur in relation to the Business Customer/Consumer and notifies the Business Customer/Consumer accordingly.
If this clause applies then without prejudice to any other right or remedy available to Liberty Games, Liberty Games shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Business Customer/Consumer and if the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
15.8 Customer Service queries
Liberty Games shall make every reasonable effort to resolve or acknowledge by post, telephone or email any queries which the Business Customer/Consumer has made within 48 hours of receipt of any such query. Liberty Games shall make every reasonable endeavour to respond to complaints within 5 working days and keep the Business Customer/Consumer reasonably notified of any progress thereafter. Telephone calls made to Liberty Games may be recorded for training purposes.
15.9 Third Party (Rights) Act 1999
No third party shall be allowed to enforce any rights under this contract. The parties hereby exclude the application of the Contracts (rights of Third Parties) Act 1999 to each and every contract made under these Conditions.
15.10 No Waiver
Liberty Games' failure to insist upon strict performance of any provision of these Conditions shall not be deemed a waiver of its rights or remedies in respect of any present or future default of the Business Customer/Consumer in performance or compliance with any of these Conditions.
Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
Notice shall be delivered personally or sent by first class prepaid recorded delivery of by registered post (airmail if overseas) or by facsimile transmission and shall be deemed to be given in the case of delivery personally on delivery and in the case of posting (in the absence of evidence of earlier receipt) 48 hours after posting (six days if sent by airmail) and in the case of facsimile transmission on completion of the transmission provided that the sender shall have received printed confirmation of transmission.
If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected.
In the event of a dispute between the Business Customer/Consumer and Liberty Games, should Liberty Games in writing require, the Business Customer/Consumer agrees to submit to the jurisdiction in accordance with the Arbitration Act 1996 for the time being in force as a legally binding alternative to court action.
16 Acceptable Use
16.1 You must not use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website or servers upon which it is hosted.
16.2 You must not use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
16.3 You must not access, or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of consumer-focused search engine indexing.
16.4 You must not conduct any systematic or automated data collection activities (including without, limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express prior written consent.
16.5 You must not violate the directives set out in the robots.txt file for our website.
The contract shall be governed by the laws of England & Wales and the Business Customer/Consumer agrees to submit to the non-exclusive jurisdiction of the English courts.