90 Day Returns Guarantee
At Liberty Games our priority is to ensure that you are highly satisfied with your purchase, in fact in our most recent survey 98% of our customers said they would recommend us to a friend. In the unlikely event that you are not, you can return it to us within 90 days of the purchase date for a full refund.
Any item (with the exception of bespoke items - please see definition of a bespoke item below) can be returned to us for any reason provided it is unused with its original packaging.
Please note if you have used the item, this will most likely have an effect on our ability to re-sell it to someone else, and if this reduces the value of the product we may only be able to make a partial refund reflecting this reduction in value. So please check that you are happy with the product before you begin any assembly or begin to use it.
Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase, cheque payments will be refunded in in a similar manner but due to banking restrictions can only be refunded at least 90 days after the original purchase date.
A Bespoke Product refers to goods that have been created or modified in any way to meet your specification. An example of this would be a slate bed pool table that is ordered with your exact combination of cloth colour and finish, or a refurbished arcade machine which is purchased in specifically for your order.
How To Return Your Purchase
To return your purchase please use our contact form or call free on 0800 612 8180. Our dedicated returns team will be happy to help.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories).