Loxa product protection plans

Why add Loxa protection?

Loxa Product Protection helps protect your gaming tables and equipment against accidental damage and faults that are not typically covered by standard warranties.

This includes everyday incidents such as impacts, spills or other sudden and unexpected damage. It also provides continued protection against mechanical or structural breakdown where existing cover does not apply.

If your item is damaged by an insured event, you may be eligible for repair or replacement, so you are not left out of pocket.

Loxa provides a simple and fast claims journey designed to be low stress and customer friendly, giving you peace of mind throughout the cover period.

Why add Loxa protection?

Loxa is your retailer’s protection plan partner for product cover. Loxa specialises in product protection and extended warranty solutions and manages policy administration and claims handling from end to end through its specialist claims and repair network.

What do I get with Loxa protection?

Depending on the product and the plan selected, Loxa Protection may cover: Accidental damage such as impacts, spills or sudden damage Mechanical or structural breakdown not covered by existing warranty cover.

Repairs may be carried out in your home, by collection, or through a specialist repair network, depending on the product and nature of the claim.

If the cost of repair exceeds the replacement value, the item may be replaced. If replacement is not possible, a voucher or store credit may be offered in line with the policy terms.

Loxa Product Protection does not cover theft, cosmetic-only damage that does not affect use, normal wear and tear, or issues already covered by your manufacturer warranty.

For full details, please refer to your Product Protection Policy Wording and IPID document.

Important disclaimer and regulatory information

By purchasing Loxa Protection, you confirm that you have read and agree to the policy terms and the IPID document provided at checkout.

This insurance is administered by Loxa Ltd and underwritten by Helvetia Global Solutions Ltd, UK Branch. Full regulatory and insurer details are provided in your policy documentation.

How do I purchase Loxa protection?

You can add Loxa Product Protection on the product page when viewing an eligible item. Protection must be purchased for each item individually, including multiple quantities of the same product.

When does cover start and how long does it last?

Your cover starts from the date shown on your protection plan certificate. The cover duration is confirmed in your policy schedule issued after purchase.

Damage in transit or delivery issues are handled by your retailer under their delivery and returns process, not under the protection plan.

Where can I find my policy documents?

Your policy documents, wording and certificate are provided by email after purchase. They can also be accessed through your Loxa customer portal app.loxacover.com/login included in your confirmation message.

Please check your spam folder if you cannot find your confirmation email.

How can I cancel or change my Loxa protection?

You can cancel your protection within the first 30 days for a full refund if no claim has been.

After 30 days, you may cancel and receive a pro-rata refund, provided no claim has been made.

To cancel or update your details, use the Loxa customer portal link provided in your confirmation email or follow the instructions in your policy documents.

What if I return my product?

If you return your item within the retailer’s return window, you can also request cancellation and refund of the protection plan, subject to the policy terms.

How do I make a claim?

You can start a claim at www.loxacover.com/start-a-claim or by using the link provided in your policy confirmation email and documents.

The online claim form guides you step by step. The claims team will review your submission and provide next steps, which may include repair, replacement, store credit or monetary settlement depending on the outcome and policy terms.

Please keep your purchase receipt and any requested evidence available to support your claim.

I purchased multiple products. How do I know which plan applies?

Each protection plan is linked to a specific item. Your policy schedule shows the covered item details so you can easily match each plan to each item.

Why has the price of Loxa Protection changed?

The price of Loxa Protection may change from time to time.

The price you paid reflects the cost of cover at the time of purchase.

If you are within the 30-day cooling-off period, you can cancel for a full refund if no claim has been made. After this period, cancellation and any refund will be subject to the policy terms.

How do I get support?

For support, use the contact details and support link provided in your Loxa confirmation email and policy documents. Customer support can help with policy questions, updates and general enquiries.